CRM connector not removing contacts from marketing lists

Sitecore Microsoft Dynamics CRM

Fix issue with CRM connector not removing contacts from marketing lists after syncing…

Versions used: Sitecore 8.1 rev. 151207 (Update-1). Dynamics CRM Connect 1.1

When syncing marketing lists from CRM, you need the connector to add users to marketing lists but also to remove them from lists they do not belong to anymore.

The removal of contacts from marketing lists happens in pipeline Reset Existing xDB Contacts Pipeline, but it does NOT WORK :(, hence contacts stay in a marketing list forever.

We contacted sitecore support about this and it was flagged as a bug (ref no. 139990) which is luckily easy to fix.

Solution

Go to item /sitecore/system/Data Exchange/{Your CRM Tenant}/Value Mapping Sets/Clear CRM List Membership on xDB Contact/Marketing Lists and untick field Ignore null values.


Please let me know what you think and/or if you can spot any errors.
/eom

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